The Art of Deception

On the forty-second page of “The Art of Deception” author Kevin Mitnick wrote (emphasis added):

Note: You may notice I refer to social engineers, phone phreaks, and con-game operators as "he" through most of these stories. This is not chauvinism; it simply reflects the truth that most practitioners in these fields are male. But though there aren't many women social engineers, the number is growing. There are enough female social engineers out there that you shouldn't let your guard down just because you hear a woman's voice. In fact, female social engineers have a distinct advantage because they can use their sexuality to obtain cooperation. You'll find a small number of the so-called gentler sex represented in these pages.

The First Call: Andrea Lopez

Andrea Lopez answered the phone at the video rental store where she worked, and in a moment was smiling: It's always a pleasure when a customer takes the trouble to say he's happy about the service. This caller said he had had a very good experience dealing with the store, and he wanted to send the manager a letter about it.

He asked for the manager's name and the mailing address, and she told him it was Tommy Allison, and gave him the address. As he was about to hang up, he had another idea and said, "I might want to write to your company headquarters, too. What's your store number?" She gave him that information, as well. He said thanks, added something pleasant about how helpful she had been, and said good-bye.

"A call like that," she thought, "always seems to make the shift go by faster. How nice it would be if people did that more often."

The Second Call: Ginny

"Thanks for calling Studio Video. This is Ginny, how can I help you?"

"Hi Ginny," the caller said enthusiastically, sounding as if he talked to Ginny every week or so. "It's Tommy Allison, manager at Forest Park, Store 863. We have a customer in here who wants to rent Rocky 5 and we're all out of copies. Can you check what you've got?"

She came back on the line after a few moments and said, "Yeah, we've got three copies."

"Okay, I'll see if he wants to drive over there. Listen, thanks. If you ever need any help from our store, just call and ask for Tommy. I'll be glad to do whatever I can for you."

This book is available for purchase from:

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Comments

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